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16 FAQs

  • Is payment made through Panji Sweets' secure?

    Security

    Our entire site is secured with 256 bit SSL encryption, please see for the word "Secure" in the address bar of your browser which signifies the site is completely secure. All your information is transmitted through encrypted connection between your browser and our server.

    Panji Sweets & Savouries is secured by Rapid SSL 256 bit encryption

  • Which payment methods are accepted on Panji's website?

    Payment Methods

    We accept payments from all major online payment mediums.
    • Payment Method 1 - Stripe - All payments through this method are processed by our payment processing provider - Stripe.
      We accept Visa, Master Card and American Express payments from customers worldwide.Simply select the Credit or Debit Card payment option when completing the order form.
    • Payment Method 2 - Paypal
    • Payment Method 3 - Direct Bank Transfer
  • How do I Check-out products from my cart?

    Checkout Process

    Once you have selected all the items you wish to purchase, click the Go To Checkout button, located in the top right-hand side near the menu bar.

    You will see the checkout form, which is divided into 4 parts-

    1 Billing Details

    2 Shipping Details

    3 Order Details

    4 Payment Details

    You can enter your shipping details and billing details in this section. You will also have an option to check your order once again in the Order details section. You can choose from different classes of shipping at this stage.

    Available Shipping Options

    1 Standard shipping
    2 Expedited Next Day Delivery by 12 PM, Tue-Fri Delivery (Order by 12 PM)
    3 Expedited Next Day Delivery by 10:30 AM, Tue-Fri Delivery (Order by 12 PM)
    4 Expedited Saturday Delivery by 12 PM (Order by Friday 12 PM)
    5 Expedited Saturday Delivery by 10:30 AM (Order by Friday 12 PM)
    6 Same Day Pickup (Order before 5 PM)

    Pick whichever shipping option suitable for you, and then proceed to the payment section. Once you have completed the form click the Place Order button. Payment will be processed through our payment gateway provider, Stripe. Our site is secured with best in class 256 bit SSL encryption. Also please know that we do not save your payment details, all payments are processed by secure Stripe servers, which is our payment service provider. Once your card payment has been accepted, a confirmation message will be displayed on screen and a receipt and confirmation email, with an order number, will be emailed to you for your records.

    Once your card payment has been accepted, a confirmation message will be displayed on screen and a receipt and confirmation email, with an order number, will be emailed to you for your records.

    If you have any special request please mention it in the comment box on Shipping Details section or call us on +44-7404 791202.

    Reference - Cart

  • How do I add sweets and savouries to my cart?

    Add to cart

    To add an item to your cart, select the product from the "Order Online" page and specify the quantity of the item that you would like to purchase and then simply click on Add to Cart . The item(s) you selected will be added to your shopping cart.
    You can now continue to shop or click on checkout from the cart icon present in the menu bar at the top right-hand side.
  • How long will it take for me to receive my order from Panji Sweets?

    Delivery Time

    Depending on the shipping method you have selected, your order can take between 1 to 4 days for delivery.
    Please see below for expected delivery time for various shipping method.
    • Standard shipping - Upto 4 days
    • Expedited Shipping - As per the expedited shipping option you have selected
    Note Please do know that we don't deliver to PO boxes, mail drop boxes or forwarding addresses of any kind.
  • What is your returns policy?

    Return Policy

    All your order are covered underUnited Kingdom's Distance Selling Regulations. With this, you have the right to cancel the contract for the purchase of any item within stipulated time (2 hours of placing the order for cancellation).
    If you wish to return an item for a refund, please follow these simple steps:
    • Step 1: Check our return policy on Section 5.1 given here Terms and Conditions page.Once you have reviewed the return policy and are sure that your return is covered under our policy then please proceed to step 2.
    • Step 2: Open a new support request: Please go to Support Page and create a new request. Note You need to be logged in to create a return request.
    • Step 2: Let us know about the problem: In case of damaged items please provide a full description of the damage. Note Please be sure to include your Order# found in the order confirmation email you had received from us .
    • Step 3: Send the package back to us: Pack the damaged item in it's original packaging securely and send the package, together with your invoice, to the address below:

      Panji Sweets & Savories, 1 The Broadway,Southall,UB1 1JR
      For your protection, we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us.



    If you have any further questions or concerns about returning a purchase or cancelling an order then please don't hesitate to get in touch with us -
    Call us on - +44 7404 791202
  • What is the best way to store sweets and savouries?

    Store your Sweets & Savouries

    On receipt of your delivery, please ensure that products are stored correctly.
    • Sweets All sweets must be stored appropriately in a cool dry place and away from light.
    • Savouries All unopened savouries and snacks must be stored in a cool dry place and away from sunlight. Once opened the savouries and snacks must be stored in an airtight container in a cool and dry place away from sunlight.
  • How do you ensure I receive fresh sweets in good condition?

    Fresh Quality Sweets

    We at our factory have a daily production schedule for sweets. For all our orders we only use freshly made sweets that have been carefully prepared and packaged at our factory. The contents of each order are then carefully packed and placed in packages to ensure your sweets reach our customers in optimum condition.
  • Are Panji Sweets' products suitable for vegetarian?

    100% Vegetarian Sweets

    100% Panji Vegetarian

    Yes, all our products are 100% vegetarian and are manufactured in 100% animal fat-free environment.

  • What type of oil is used for preparation of Panji's Sweets & Savouries?

    Quality Ingridient

    All our Mithai is made from clarified butter and we use 100% Rapeseed oil for all our Savouries.

  • What are the opening hours for Panji's Sweet shop on The Broadway, Southall?

    Opening Hours

    Open 365 Days Our store is open all 7 days, 365 days a year.
    • Monday 09:00 AM - 08:00 PM
    • Tuesday 09:00 AM - 08:00 PM
    • Wednesday 09:00 AM - 08:00 PM
    • Thursday 09:00 AM - 08:00 PM
    • Friday 09:00 AM - 08:00 PM
    • Saturday 09:00 AM - 08:00 PM
    • Sunday 09:00 AM - 08:00 PM
  • How to locate products on your website?

    Find Products

    You can browse the store by clicking on Order Online from the top menu.  You may want to bookmark the page for quickly accessing the page later.
    Link Shop

  • How do you ensure food hygiene?

    Food Hygeine

    Panji 4 Star Rating - BlackBG

    Panji Sweets is rated at 4 in Food Hygiene Rating by the Food Standard Agency. This means that the products sold by Panji meets the stringent standard set by government agencies. We are audited periodically to ensure we keep our standard as high. We go beyond what is required to ensure that we meet all the checks to maintain the quality of sweets and savouries we serve you. Nothing leaves our premises without first being thoroughly checked by us, so you can rest assured that the sweets and savouries reaching you were made at a perfectly hygienic place in the most hygienic conditions possible.

    Here is the detail description of our rating (from official website) -

    The rating for this business is made up of the following:

    Area inspected by food safety officerStandards found
    1 Hygienic food handling

    Hygienic handling of food including preparation, cooking, re-heating, cooling and storage
    Good
    2 Cleanliness and condition of facilities and building

    Cleanliness and condition of facilities and building (including having appropriate layout, ventilation, hand washing facilities and pest control) to enable good food hygiene
    Very Good
    3 Management of food safety

    System or checks in place to ensure that food sold or served is safe to eat, evidence that staff know about food safety, and the food safety officer has confidence that standards will be maintained in future.
    Generally satisfactory

    Link to Official Page - Panji's Rating on Food Standard Agency Website

  • Where can I find ingredients and allergy warnings for Panji's sweets and savouries?

    Product Ingredient

    Allergy Information

    You can locate ingredients and allergy information for each of our products under the Additional Information tab on the respective product details page.

  • Is Panji Sweets and Savouries open on public holidays?

    Opening Hours

    Yes, we are open 365 days in a year.

    Panji sweets and Savouries is an "Event Based" business; hence we are open even during all the cultural festivals and public holidays.

    Padharo Sa!

  • What are your shipping charges?

    Shipping Charges


    Panji offers a variety of shipping options based on your need, ranging from expedited early morning weekend delivery to standard deliveries in the UK.
    Shipping Charges -

    Shipping Class Weight Charges
    Standard Shipping Upto 20kg £5.5
    Expedited Next day delivery by 12 PM Upto 20kg £9.95
    Expedited Next day delivery by 10:30 AM Upto 20kg £14.95
    Expedited Saturday delivery by 12 PM Upto 20kg £14.95
    Expedited Saturday delivery by 10:30 AM Upto 20kg £19.95



    If you would like more information, please call our customer service team on +44 20 3601 6345 or +44 7404791202

Reach us

Keep in Touch

ADDRESS

Panji Sweets & Savories
1 The Broadway,Southall,UB1 1JR

PHONE

Telephone: +44 20 3601 6345

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