Delivery Information Delivery Information

Frequently Asked Questions

When will I receive my order?

A signature is required on deliver. If no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery, we cannot accept liability. The courier will leave a "calling card" at the recipient address and it then becomes the recipient's responsibility to contact the courier company to re-arrange a suitable re-delivery time and date.

PLEASE NOTE: If you place your order After Thursday Cutoff time or  Friday,Saturday,Sunday, since we do not deliver on weekends your delivery will NOT be dispatched until Monday and therefore will be delivered to you on Tuesday.

 If you require a Saturday delivery, please select the Saturday Delivery option in your shopping cart. 

 Although next delivery is available as an option, we strongly recommend placing your order as soon as possible an especially during the festive periods such as Ramadan, Eid, Diwali and Christmas where it is not always possible to offer this service.  

How can you guarantee I will receive fresh sweets in good condition?

We only use freshly made sweets that have been carefully prepared and packaged at our factory for online orders. 

What are the delivery charges?

We offer a next working Day courier service in the UK Mainland*.

Uk Mainland Charges for orders weighing up to 15 kg £7.49,

Offshore (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles) Maximum of 15 kg per parcel 2 Working days Parcel Service £24.99

The Republic of Ireland is Maximum of 15 kg per parcel 3-5 days Parcel Service £18.00

Scottish Islands and Scottish Highlands per consignment up to 10 kg, then £1.00 per additional kg - 2-5-day delivery

(Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 )

If you would like more information, please call our customer service team on +44 (0) 20 3601 6345 during 9 AM to 8 PM

*Next day service is not guaranteed Service in certain exceptional cases it could takes longer than expected.  

Frequently Asked Questions

When will I receive my order?

A signature is required on deliver. If no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery, we cannot accept liability. The courier will leave a "calling card" at the recipient address and it then becomes the recipient's responsibility to contact the courier company to re-arrange a suitable re-delivery time and date.

PLEASE NOTE: If you place your order After Thursday Cutoff time or  Friday,Saturday,Sunday, since we do not deliver on weekends your delivery will NOT be dispatched until Monday and therefore will be delivered to you on Tuesday.

 If you require a Saturday delivery, please select the Saturday Delivery option in your shopping cart. 

 Although next delivery is available as an option, we strongly recommend placing your order as soon as possible an especially during the festive periods such as Ramadan, Eid, Diwali and Christmas where it is not always possible to offer this service.  

How can you guarantee I will receive fresh sweets in good condition?

We only use freshly made sweets that have been carefully prepared and packaged at our factory for online orders. 

What are the delivery charges?

We offer a next working Day courier service in the UK Mainland*.

Uk Mainland Charges for orders weighing up to 15 kg £7.49,

Offshore (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles) Maximum of 15 kg per parcel 2 Working days Parcel Service £24.99

The Republic of Ireland is Maximum of 15 kg per parcel 3-5 days Parcel Service £18.00

Scottish Islands and Scottish Highlands per consignment up to 10 kg, then £1.00 per additional kg - 2-5-day delivery

(Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 )

If you would like more information, please call our customer service team on +44 (0) 20 3601 6345 during 9 AM to 8 PM

*Next day service is not guaranteed Service in certain exceptional cases it could takes longer than expected.