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CALL US NOW
+44 20 3601 6345
CALL US NOW
+44 20 3601 6345
Delivery Information Delivery Information
Frequently Asked Questions
When will I receive my order?
For UK Mainland orders, we offer a next working day delivery service.
A signature is required upon delivery. If no one is available to accept the delivery, the courier may leave a calling card or provide instructions for arranging a re-delivery. It is then the recipient's responsibility to contact the courier and arrange a suitable delivery date and time.
If goods become unsuitable due to a failed delivery or because nobody is available to accept the parcel, Panji Sweets cannot accept responsibility for the condition of the goods.
Important Delivery Cut-Off
Please note that we do not dispatch orders at weekends.
Orders placed:
-
After the Thursday cut-off time
-
On Friday
-
On Saturday
-
On Sunday
will normally be dispatched on Monday and delivered on the next working day, Tuesday.
Saturday Delivery
If you require delivery on a Saturday, please select the Saturday Delivery option at checkout.
Although next working day delivery is available, we strongly recommend placing your order as early as possible, particularly during busy festive periods such as Ramadan, Eid, Diwali and Christmas, when next-day delivery may not always be available.
How can you guarantee that I will receive fresh sweets in good condition?
We use freshly prepared sweets that are carefully made, packed and dispatched from our factory.
We take great care to ensure that your order is appropriately packaged for delivery. However, once the parcel has been handed to the courier, delivery times and handling are outside our direct control.
Please ensure that someone is available to receive your order when it is due for delivery.
What are the delivery charges?
We offer courier delivery services to the UK Mainland and selected offshore and international destinations.
UK Mainland
Next Working Day Courier Service
-
Up to 5 kg per parcel: £7.50
-
Over 5 kg up to 15 kg per parcel: £8.50
Next working day delivery is not guaranteed. In exceptional circumstances, delivery may take longer than expected.
Offshore Areas
This includes:
-
Northern Ireland
-
Channel Islands
-
Isle of Man
-
Scottish Highlands and Islands
-
Scilly Isles
2-3 Working Day Parcel Service
-
Maximum 15 kg per parcel: £29.99
Please ensure that you select the correct Offshore delivery option at checkout when your delivery address falls within one of these areas.
Republic of Ireland
3–5 Working Day Parcel Service
-
Maximum 15 kg per parcel: £25.00
Scottish Highlands and Scottish Islands
2–5 Working Day Delivery
-
Up to 10 kg per consignment
-
£1.00 per additional kg
Scottish Highlands Postcodes
AB36–38, AB55–56, FK17–21, IV1–39, IV52–54, IV63, KW1–14, PA21–40, PH19–26, PH30–41, PH49–50
Scottish Islands Postcodes
HS1–9, IV40–51, IV55–56, KA27–28, KW15–17, PA20, PA41–49, PA60–78, PH42–44, ZE1–3
Need more information about delivery?
If you have any questions about delivery charges, delivery areas or your order, please contact our customer service team:
Telephone: +44 (0)20 3601 6345
Opening Hours: 9:00 AM – 8:00 PM
Please note that delivery times are estimates and next working day delivery is not guaranteed. In exceptional circumstances, deliveries may take longer than expected.
Frequently Asked Questions
When will I receive my order?
For UK Mainland orders, we offer a next working day delivery service.
A signature is required upon delivery. If no one is available to accept the delivery, the courier may leave a calling card or provide instructions for arranging a re-delivery. It is then the recipient's responsibility to contact the courier and arrange a suitable delivery date and time.
If goods become unsuitable due to a failed delivery or because nobody is available to accept the parcel, Panji Sweets cannot accept responsibility for the condition of the goods.
Important Delivery Cut-Off
Please note that we do not dispatch orders at weekends.
Orders placed:
-
After the Thursday cut-off time
-
On Friday
-
On Saturday
-
On Sunday
will normally be dispatched on Monday and delivered on the next working day, Tuesday.
Saturday Delivery
If you require delivery on a Saturday, please select the Saturday Delivery option at checkout.
Although next working day delivery is available, we strongly recommend placing your order as early as possible, particularly during busy festive periods such as Ramadan, Eid, Diwali and Christmas, when next-day delivery may not always be available.
How can you guarantee that I will receive fresh sweets in good condition?
We use freshly prepared sweets that are carefully made, packed and dispatched from our factory.
We take great care to ensure that your order is appropriately packaged for delivery. However, once the parcel has been handed to the courier, delivery times and handling are outside our direct control.
Please ensure that someone is available to receive your order when it is due for delivery.
What are the delivery charges?
We offer courier delivery services to the UK Mainland and selected offshore and international destinations.
UK Mainland
Next Working Day Courier Service
-
Up to 5 kg per parcel: £7.50
-
Over 5 kg up to 15 kg per parcel: £8.50
Next working day delivery is not guaranteed. In exceptional circumstances, delivery may take longer than expected.
Offshore Areas
This includes:
-
Northern Ireland
-
Channel Islands
-
Isle of Man
-
Scottish Highlands and Islands
-
Scilly Isles
2-3 Working Day Parcel Service
-
Maximum 15 kg per parcel: £29.99
Please ensure that you select the correct Offshore delivery option at checkout when your delivery address falls within one of these areas.
Republic of Ireland
3–5 Working Day Parcel Service
-
Maximum 15 kg per parcel: £25.00
Scottish Highlands and Scottish Islands
2–5 Working Day Delivery
-
Up to 10 kg per consignment
-
£1.00 per additional kg
Scottish Highlands Postcodes
AB36–38, AB55–56, FK17–21, IV1–39, IV52–54, IV63, KW1–14, PA21–40, PH19–26, PH30–41, PH49–50
Scottish Islands Postcodes
HS1–9, IV40–51, IV55–56, KA27–28, KW15–17, PA20, PA41–49, PA60–78, PH42–44, ZE1–3
Need more information about delivery?
If you have any questions about delivery charges, delivery areas or your order, please contact our customer service team:
Telephone: +44 (0)20 3601 6345
Opening Hours: 9:00 AM – 8:00 PM
Please note that delivery times are estimates and next working day delivery is not guaranteed. In exceptional circumstances, deliveries may take longer than expected.
